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Return Policy
General Return Policy
If you are not satisfied with your purchase of a Sena product,
please contact us for a
Return Material Authorization (RMA) request
within 14 business days of the receipt of the product.
If the item is returned unopened in the original box, we will exchange it
or offer you a refund based on your original method of payment. Please note that the refund is best only for the product amount. Not for shipping & handling.
The product must be returned to the Sena warehouse within 30 business days
of the issuance of the RMA. All products must be packed in the original,
unmarked packaging including any accessories, manuals, documentation and
registration that shipped with the product.
Dead On Arrival (DOA) Product: System Failure Out of the Box
A hardware product is considered DOA if it shows symptoms of a hardware failure,
preventing basic operability, upon its first use out of the box.
If you believe that your product is DOA, please contact us
within 30 calendar days of the invoice date.
Our Technical Support will determine whether the product is DOA and
offer you the following options:
Replacement: The same product that you ordered will be shipped to you
at our expense. Our Sales Support representative will contact you within 24 hours
of your call with the replacement product delivery time and the procedure for
returning the DOA product.
Service: You may have the product repaired; however, once serviced, the product
is no longer eligible for replacement.
Product must be deemed DOA by our Technical Support within 30 calendar days
of the invoice date in order to receive a replacement unit.
DOA Terms and Conditions
- This DOA policy applies only to Sena products currently offered
at the Sena Online Store. As new products are offered, we reserve the right
to determine whether or not this policy applies.
- This DOA policy does not apply to third-party products.
You may call the manufacturer directly with any third-party product issues.
- If the product is deemed DOA by our Technical Support more than 30 calendar days
after the invoice date, Sena's standard product warranty will apply.
- If the product is deemed by our Technical Support NOT to be DOA,
Sena's standard product warranty will apply.
- Shipping will be arranged at our expense for all products determined by
our Technical Support to be DOA.
- We reserve the right to test returned DOA product.
If the condition of the product is misrepresented by the customer,
we may impose additional shipping & handling fee.
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